Refund & Cancellation Policy

Because donations are applied to charitable programmes soon after receipt, they are generally non-refundable. However, we recognise that genuine errors happen and handle them fairly.

We will refund a donation if: (a) the same donation was charged twice (duplicate transaction); (b) an incorrect amount was entered by mistake (e.g. ₹50,000 instead of ₹5,000); (c) the payment was made fraudulently without your authorisation (subject to verification); or (d) the amount was debited but the transaction failed at the gateway (such amounts are normally auto-reversed by the bank within 5–7 working days).

Refund requests must be raised within 7 days of the transaction date. Requests after this window are considered case-by-case at the sole discretion of the foundation, and cannot be honoured once an 80G certificate has been claimed in a tax filing.

Email info@nuran.foundation with subject "Refund Request", including: donor name, transaction date, amount, payment reference ID (starts with "pay_"), and the reason. You may also call +91 74706 12116 during working hours.

Approved refunds are initiated within 7 working days of approval and are credited to the original payment method only. Depending on your bank, the credit may take a further 5–10 working days to reflect. Gateway charges, if any, may be deducted where permitted by law.

Monthly giving can be cancelled at any time by emailing us or using the cancellation link in your subscription email. Cancellation stops future charges; instalments already processed follow the refund rules above.

If a refund is issued, the corresponding 80G receipt stands cancelled and must not be used for a tax deduction. Refunds are reported in our statutory filings.